Category: Expertise strategy
In this article, we explore the common pitfalls and essential strategies for a successful transition based on insights from a recent discussion with Christian Ståhlberg, Head of Managed Services at emagine.
By Christian Ståhlberg, Head of Managed Services
Transitioning from one managed services vendor to another is a critical process for a business and presents risks if mishandled.
A rushed or unplanned transition can risk interruption to critical service delivery or loss of data or service knowledge, which can significantly negatively impact the business. It will be a stressful time for business leaders.
Whatever the motivation for switching vendors, taking the time to plan a smooth transition is essential, and there are several challenges to be aware of.
Transitioning to or partnering with a new vendor involves careful planning and execution to avoid disrupting business operations.
Businesses may choose to switch vendors for several reasons. Cost efficiency can be a significant factor if the current vendor becomes too expensive or another vendor offers a more cost-effective alternative.
Constant changes to regulations may impact different locations, as GDPR and data protection laws vary across countries.
Long-term partnerships can be very successful, but sometimes vendors only deliver a basic service rather than being proactive and developing new, innovative ideas to propel growth. In this case, businesses may decide to switch to a more flexible managed service offering.
Finally, an organisation might be looking for a managed services vendor for the first time to enhance organisational efficiency or manage a particular new project or service.
No matter the reason, transitioning to or partnering with a new vendor involves careful planning and execution to avoid disrupting business operations.
The most common pitfall is the absence of a detailed transition plan.
Without having a clear roadmap, the process can become chaotic, leading to missed deadlines and disorganisation. Our service delivery managers or consultants at emagine have managed this transition process for hundreds of clients on thousands of projects.
These experts understand the risks if this stage is rushed and take meticulous care.
At emagine, our managed service teams become an extension of our clients’ existing operations, not an add-on.
There must be enough time to create a clear plan in advance. The plan should detail the scope, timeline and risks involved to ensure alignment with the client, the original vendor, and the new vendor.
The relationship between the old and new vendor is very important. This is because knowledge needs to be transferred methodically to ensure a smooth transition and operational continuity.
It can be a challenge if the old vendor is resistant; however, if this step is rushed or incomplete, it can lead to gaps in service delivery, lost data, or miscommunication.
New vendors must ensure they have all documentation, data and operational processes before working with the new client.
During the transition period, the old vendor may want to take a step back; however, doing so too early may impact business continuity if it’s not managed effectively and can create disruption.
Throughout the transition process, the new vendor must make it a priority to understand the client’s company culture to ensure seamless collaboration is achieved.
That is why at emagine, our managed service teams become an extension of our clients’ existing operations, not an add-on.
Throughout the transition process, the new vendor must make it a priority to understand the client’s company culture to ensure seamless collaboration is achieved.
After a transition is successfully completed, emagine’s experts will always conduct a session to reflect on what went well and if there are any key takeaways.
Constant reflection ensures continuous improvement in service delivery and managing vendor transitions, providing a valuable opportunity to fine-tune processes and optimise future client experiences.
Switching managed services vendors can be a complex and high-stakes process. However, with the right preparation, a strong focus on knowledge transfer, and a commitment to maintaining continuity, businesses can transition smoothly and even unlock new opportunities for service optimisation.
emagine’s experts will ensure companies avoid the common pitfalls and experience a successful transition that aligns with their operational goals and enhances service delivery.
If you are looking for a managed services team, get in touch with our expert consultants today.
Ready to find out more?Ask us how we can help you succeed.
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