Category: Cases
For a leading international technology group based in UAE, emagine delivered a highly skilled technical managed team for advanced technological operations and cybersecurity solutions.
The client was delighted with the team emagine had assembled and its productivity and wished to retain their services directly. After a 2-year phase, the team members transitioned to direct employment and permanent contracts with the client.
emagine’s client needed a Managed Team to overhaul and maintain their entire Data Centre infrastructure. The tasks included operations based on Cisco, Dell EMC, Citrix, and Microsoft platforms, as well as backend database management, front-end ticket handling, and service operations.
The client approached emagine to provide a highly skilled technical team with local management to take over the ICT Data Centre and Network Infrastructure Operations.
The requirement was for a managed team to remediate and maintain a complete Data Centre infrastructure covering technologies such as Data Centre operations based on Cisco, Dell EMC, Citrix, and Microsoft platforms, as well as backend management of database systems, front-end handling of tickets, and management of service operations.
The Managed Team needed to be deployed onsite in the UAE for an initial 12-month engagement to extend for a further 17 months and ultimately secure direct full-time employment with the client.
emagine provided a reliable and ongoing source of diverse candidates and managed their performance while reporting to the CIO for operational direction.
A Senior Manager from emagine’s Irish office led the operations and introduced emagine’s engagement methodology to define the scope of requirements and associated deliverables and skill needs:
emagine appointed a senior manager from its Irish office to lead the operation and represent emagine onsite in the UAE, handling the responsibility of line management and service delivery. emagine’s used its engagement methodology to define the scope of the requirements, associated deliverables, and skill needs.
emagine provided a full team with local management taking over responsibility for the BAU IT operations.
After the team was assembled and relocated to the UAE, they delivered a number of projects as well as technical services including:
emagine provided a reliable and ongoing source of diverse candidates and managed their performance while reporting to the CIO for operational direction.
The engagement concluded after two years when most of the experts supplied by emagine transitioned to direct employment and contract with the client. The client was very satisfied with the team emagine had assembled and wished to retain their services directly.
emagine has access to a large global talent pool, and our clients have access to this expertise when they need it, whether delivered locally, nearshore, offshore or remote, as expertise is placeless.
Each of our consultants focuses on specific areas within technology and business, allowing them to build a deep knowledge of the technology markets in which we operate.
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